mybdx Privacy Policy
mybdx gives the highest priority to protecting your personal information. This policy clearly states how we collect, use, and store your data.
Introduction and Applicability
mybdx ("we", "our", "platform") operates a safe and transparent online betting environment for players in Bangladesh. This Privacy Policy ("Policy") applies to all individuals who use the mybdx website mybdx.cam.
By registering, logging in, or using any service on our platform, you are considered to have given your consent to the terms of this Privacy Policy. If you do not agree with any part of this policy, you are requested to refrain from using our services.
mybdx reserves the right to update this policy from time to time. Before any significant change takes effect, we will notify you via your registered email or by posting a notice on the website. Continuing to use our services after any change indicates your acceptance of the revised policy.
What Information We Collect
mybdx collects various types of information from you for different purposes. The categories of information are explained below:
1.1 — Information Provided Directly
When you create an account or log in to mybdx, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- Information related to your preferred payment method (such as your bKash, Nagad, Rocket, or Upay number)
- Copies of your national identity card or other government-approved documents for identity verification
- Residential address
1.2 — Automatically Collected Information
When you use our website, we may automatically collect the following technical information:
- IP address and device identification information
- Browser type, version, and language settings
- Access date, time, and login logs
- Website navigation activity and usage patterns
- Cookie and session data (see Section 7 for details)
1.3 — Transaction Information
For each deposit and withdrawal, we record the transaction date, amount, payment channel, and transaction ID. This information is collected to prevent fraud and to comply with anti-money laundering (AML) regulations.
How We Use Your Information
mybdx uses your personal information only for the following lawful purposes:
- Account management: Completing your registration, verifying your account, and ensuring secure login.
- Payment processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- Customer support: Providing assistance in Bengali via 24/7 live chat and email communication.
- Service improvement: Analysing platform performance to improve the user experience.
- Security and fraud prevention: Account protection and detection of suspicious transactions.
- Age verification: Preventing account access by individuals under 21 years of age.
- Bonus and promotional information: Sending offers and updates with your consent.
- Responsible gaming: Identifying problematic behaviour and providing the necessary support.
We never sell, rent, or transfer your personal information to third parties for marketing purposes.
Disclosure and Sharing of Information
mybdx may share your information with third parties in limited and specific circumstances. These circumstances are described below:
3.1 — Service Provider Partners
We use trusted third-party services for payment processing (such as bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure maintenance. These partners are given access only to the information needed to provide specific services and are bound by strict confidentiality agreements.
3.2 — Legal Obligations
We may be required to provide information in compliance with applicable law as part of a court order, a request from a regulatory authority, or a legal process. We will make every effort to notify you before any such disclosure to the extent possible.
3.3 — Business Transfers
In the event of a future merger, acquisition, or asset sale, your information may be transferred to the new entity. However, the new entity will be required to comply with the terms of this Privacy Policy. We will notify you by email before any such change occurs.
3.4 — Responsible Gaming Support
Limited information may be shared with responsible gaming organisations at your own request or as required by law.
Data Security Measures
mybdx maintains industry-standard technical and administrative measures to protect your information:
- SSL/TLS Encryption: All data transfers on our website are secured through SSL encryption.
- Secure Data Storage: Your information is stored in an encrypted state on secured servers.
- Access Controls: Only authorised staff may access your information when necessary.
- Two-Factor Verification: An additional verification process for account login and important changes.
- Regular Security Audits: Our systems are kept up to date through regular reviews and testing.
- Firewall and Intrusion Detection: Automated security measures to prevent unauthorised access attempts.
However, no method of transmitting or storing information over the internet can be claimed to be 100% secure. We therefore ask you not to share your account password with anyone and to always log out after using a public device.
Data Retention Period
mybdx retains your information only for as long as it is needed to provide our services, meet legal obligations, and serve reasonable business purposes.
- Active Account Data: Complete information is retained for as long as your account remains active.
- Closed Account Data: Certain information is retained for a defined period after account closure to meet legal and regulatory requirements.
- Transaction Records: Records of financial transactions are retained for an extended period as they fall under legal obligations.
- Support Communications: Customer service chat logs and emails are retained for a limited period.
Once the retention period ends, information is securely deleted or anonymised.
Your Data Rights
As a mybdx user, you have certain important rights over your own personal information. We respect these rights and are committed to helping you exercise them.
Right of Access
You may request a complete copy of what information we hold about you.
Right to Rectification
If your account contains incorrect or incomplete information, you may request that it be corrected.
Right to Erasure
You may request that your personal information be deleted, beyond what is required by legal obligations.
Right to Object to Processing
You have the right to object to the use of your information for marketing communications or for specific purposes.
Data Portability
You may request your information in a commonly readable format (such as JSON or CSV).
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be temporarily suspended.
To exercise any of the above rights, please contact us. We will respond to your request as quickly as possible within the limits of the law.
Cookies and Tracking Technologies
mybdx uses cookies to improve your browsing experience and to ensure the platform functions correctly.
7.1 — Types of Cookies
- Essential Cookies: Required for login sessions, security tokens, and core functionality. These cannot be disabled.
- Performance Cookies: Used to analyse how well the website is working. These contain no personal information.
- Functional Cookies: Used to remember your preferred language, theme, or game category.
- Analytical Cookies: Collect anonymous data to understand which pages are used most.
7.2 — Cookie Controls
You can accept or reject cookies from your browser settings. However, disabling essential cookies may affect some core functionality of the platform. Most modern browsers include detailed instructions for cookie management.
Protection of Minors' Information
mybdx strictly provides services only to individuals aged 21 and above. We do not intentionally collect personal information from anyone under the age of 21.
We verify age during the registration process and will immediately suspend any account suspected of belonging to someone under 21. If we are informed that a minor's information is in our database, we will delete it without delay.
If you believe a minor is using our services, please notify us at [email protected].
Third-Party Links and Services
The mybdx website may have connections to third-party payment gateways and game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming). These third parties have their own privacy policies and we are not responsible for their data processing.
The respective privacy terms of bKash, Nagad, Rocket, and Upay apply to payment processing. We never store your payment information on our servers — it is processed directly through the relevant payment provider.
Policy Changes and Updates
mybdx periodically reviews this Privacy Policy and updates it as needed. For any significant change, we will notify you in the following ways:
- A notice will be sent to your registered email address.
- A notification will be displayed on the website homepage.
- The "Last Updated" date at the top of this page will be changed.
Minor changes (such as language clarifications or formatting) may occur without a separate notice. We therefore recommend that you review this page regularly.
Contact and Complaints Process
Please contact us with any questions, concerns, or requests to exercise your data rights regarding this Privacy Policy:
Privacy Contact: [email protected]
Live Support: 24/7 live chat in Bengali is available on the website.
We generally try to respond to your request within business days. There may be delays for complex requests, but we will keep you regularly updated.
If you feel we are not adequately protecting your personal information, please contact us directly in the first instance. We take your concerns seriously and are committed to resolving them promptly.
For information and support on responsible gaming, visit our Responsible Gaming page. For general information about mybdx, visit our About Us page.