mybdx Terms and Conditions

General Provisions

These terms and conditions ("Terms") form a legally binding agreement between mybdx ("Platform", "we", "us") and every person using this platform ("Member", "you"). By using the mybdx website or any of its services, you confirm that you have fully read and understood these Terms and agree to comply with them.

These Terms apply to all betting, gaming, financial transactions and promotional activities related to mybdx. If you do not agree with any part of these Terms, please refrain from using our platform.

We reserve the right to modify these Terms at any time. Continued use of the platform after any changes will be taken to mean that you have accepted the updated Terms. We therefore recommend visiting this page regularly.

Eligibility and Registration

2.1 Age Requirement

You must be at least 21 years old to open an account and use the services on mybdx. Registration by anyone under the age of 21 is strictly prohibited. We may request a copy of your identity document at any time to verify your age.

2.2 One Account Policy

Each individual may hold only one mybdx account. If the same person opens multiple accounts, this will be treated as a prohibited activity and all accounts may be closed.

2.3 Information Provided at Registration

At the time of registration you must provide accurate, complete and up-to-date information, including:

• Full name (as shown on your national identity card)
• Valid mobile number
• Active email address
• Date of birth
• Current address

Providing false information may result in the immediate closure of your account and forfeiture of any funds held in it.

Account Management

3.1 Account Security

You are personally responsible for the security of your account. Keep your login credentials (username and password) confidential and do not share them with any third party. If you suspect any unauthorised use of your account, notify our support team immediately.

3.2 Identity Verification (KYC)

mybdx may carry out an identity verification process at any time. The following documents may be requested during this process:

• National Identity Card (NID) or a copy of your passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method

Withdrawal processing may be put on hold until KYC verification is complete.

3.3 Changes to Account Details

If any of your personal details change (such as your address, email or mobile number), notify our support team promptly. The name on your account cannot be changed.

Deposits and Withdrawals

4.1 Accepted Payment Methods

mybdx currently supports the following payment methods:

• bKash — Mobile Banking
• Nagad — Mobile Banking
• Rocket — Mobile Banking
• Upay — Digital Wallet

4.2 Deposit Limits

4.3 Withdrawal Limits and Timeframe

To process a withdrawal request, mybdx will verify your identity and payment details. Withdrawals must be made using the same payment method used to make the deposit.

4.4 Third-Party Payments

Depositing or withdrawing using a payment account belonging to a third party is strictly prohibited. Only a payment account registered in your own name may be used on your account.

4.5 Transaction Processing Delays

Transactions may occasionally be delayed due to banking system issues, technical errors or security checks. In such situations, please contact mybdx 24/7 live support.

Bonuses and Promotional Offers

5.1 Welcome Bonus

mybdx offers new members a 100% match bonus on their first deposit up to ৳5,000. The following conditions must be met to receive this bonus:

• A minimum deposit of ৳300 must be made into the account for the first time
• The bonus amount must meet a 10x wagering requirement before withdrawal
• The bonus is applicable once only and is set per individual
• Once the bonus is credited, it must be used within a specified time limit

5.2 VIP Program and Cashback

The mybdx VIP program has four tiers. Weekly cashback is provided at each tier:

• Bronze: up to 0.4% cashback per week
• Silver: up to 0.8% cashback per week
• Gold: up to 1.1% cashback per week
• Platinum: up to 1.5% cashback per week

You can move up to a higher tier based on active participation in games and overall activity on the platform.

5.3 General Bonus Terms

• Bonus funds and real money are managed separately
• Bonuses cannot be withdrawn before the wagering requirement is met
• Claiming bonuses using multiple accounts is prohibited
• mybdx reserves the right to modify or cancel any promotional offer at any time
• If bonus abuse is suspected, mybdx may cancel the bonus

Betting Rules

6.1 Rules for Placing Bets

The following rules apply when placing bets on the mybdx platform:

• A confirmed bet cannot be changed or cancelled unless a technical error occurs in the event
• Each game or betting market has its own applicable rules
• The maximum bet amount depends on the specific game and market
• If the internet connection is lost, the outcome of any active bet will be processed automatically

6.2 Cricket Betting

Cricket betting (including BPL, IPL, T20 World Cup and ICC events) is governed by specific rules. If a match is suspended or abandoned, a decision will be made in accordance with the policy applied by mybdx.

6.3 Casino Games

All casino games (slots, live casino, card games, etc.) follow the rules of the respective game provider. Game outcomes are determined by Random Number Generator (RNG) technology, ensuring fairness.

6.4 Disputes and Technical Issues

If an incorrect result is shown due to a technical error, mybdx will make a final settlement after confirming the correct result. Server logs and game provider data will be treated as the definitive evidence.

Prohibited Activities

The following activities are strictly prohibited on the mybdx platform:

1. Multiple Accounts: Creating or operating more than one account by the same individual
2. Identity Fraud: Registering an account under a false identity
3. Bonus Abuse: Systematic betting with the intention of circumventing bonus terms
4. Money Laundering: Attempting to legitimise funds from illegal sources through the platform
5. Software Hacking: Attempting to hack or manipulate the platform's systems
6. Automated Betting: Betting using bots or automated software
7. Collusion: Attempting to win games fraudulently by working together with other players
8. Underage Accounts: Operating an account on behalf of a person under the age of 21

Privacy & Data Protection

mybdx places the highest priority on protecting your personal information. We use SSL encryption technology to securely store and transmit all data.

8.1 Data Collection & Use

The information you provide is used for the following purposes:

• Account verification and management
• Financial transaction processing
• Prevention of fraud and money laundering
• Customer service delivery
• Compliance with legal and regulatory obligations

We do not sell your personal information to third parties without your consent. To learn more, please read our Privacy Policy.

8.2 Cookies

mybdx uses cookies to keep the website functioning properly. By continuing to use the website, you are consenting to the use of cookies.

Responsible Gaming

mybdx supports responsible gaming and values the well-being and financial safety of our members.

9.1 Setting Your Own Limits

We provide members with the ability to set the following limits:

• Daily / weekly / monthly deposit limits
• Session time limits
• The option to temporarily or permanently exclude yourself (self-exclusion)

9.2 Problem Gambling

If gambling stops being fun and starts causing problems, do not hesitate to seek help. Visit our Responsible Gaming page for detailed support.

9.3 Protection of Minors

No person under the age of 21 may use mybdx. Parents and guardians should ensure that children and teenagers cannot access this platform.

Account Closure & Termination

10.1 Closure at Member's Request

You may close your account at any time by contacting our support team. Please make sure to withdraw any remaining balance before closing your account.

10.2 Closure by mybdx

mybdx may close or temporarily suspend your account under the following circumstances:

• Evidence of a breach of these terms and conditions
• Suspicion of fraudulent activity
• Failure to complete KYC verification
• Legal or regulatory reasons
• Extended period of account inactivity

10.3 Inactive Account Policy

An account will be marked as inactive if there are no transactions for 12 consecutive months. An administrative fee may apply to inactive accounts. Contact the support team to reactivate your account.

Limitation of Liability

mybdx is not liable for the following:

• Loss of bets due to internet disconnection or technical issues
• Account security breaches caused by you or a third party
• Transactions made while markets are closed or outside set limits
• Losses resulting from decisions made based on incorrect information
• Issues caused by third-party software or services

Odds or payouts displayed incorrectly due to technical errors will be corrected after verification. mybdx's maximum liability is limited to the actual balance in your account.

Changes to Terms

mybdx reserves the right to modify, add to, or remove these rules and terms and conditions at any time. When changes are made:

• The updated terms and conditions will be published on this page
• The "Last Updated" date will be changed
• For significant changes, a notification may be sent via email or through the platform

Continued use of the platform after changes have been made will be considered acceptance of the new terms and conditions. If you do not agree to the new terms, please request that your account be closed.

Dispute Resolution

13.1 Submitting a Complaint

If you have a dispute or complaint, please first contact our 24/7 live support in Bengali. We generally provide an initial response to complaints as quickly as possible.

13.2 Dispute Resolution Process

1. Submit your complaint via live chat or email
2. The support team will review the complaint
3. A decision will be communicated after the necessary investigation
4. A resolution will be sought with the agreement of both parties

13.3 Final Decision

mybdx's decision shall be considered final on any matter relating to game results, technical issues, or account management; however, we are committed to handling all matters fairly and transparently.

Contact

If you have any questions or need clarification about these rules and terms and conditions, please contact us:

• Live Chat: Direct support in Bengali, 24/7
• Email: [email protected]

Our support team is available seven days a week, twenty-four hours a day to serve you. For legal inquiries, contacting us by email will provide more detailed assistance.